1. How do I place an order on BlackandBlanc?

  • Ordering with us is simple! Browse our website, choose your favorite flowers or gifts, and click "Add to Cart." When you're ready, proceed to checkout, and follow the prompts to provide your delivery information and payment details.

2. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

3. Can I customize my flower arrangement or gift basket?

  • Absolutely! We offer customization options for many of our products. Contact our customer support team to discuss your specific requirements, and we'll do our best to create a personalized gift that suits your needs.

4. How do I track my order's delivery status?

  • After placing your order, you will receive a confirmation email with a tracking link. You can use this link to monitor the status and expected delivery date of your order.

5. What is your delivery policy?

  • We offer reliable and timely delivery services. Our delivery options and fees vary depending on your location and the products ordered. You can find detailed delivery information during the checkout process.

6. Do you offer same-day delivery?

  • Yes, we provide same-day delivery for select products and locations. Please check the product page or contact our customer support team for availability and details.

7. What if my order arrives damaged or is incorrect?

  • We take great care to ensure your order arrives in perfect condition. If you encounter any issues, please contact our customer support team within 24 hours of delivery, and we will gladly assist you.

8. Do you offer international shipping?

  • At the moment, we primarily serve customers within [your service area/country]. However, we are continually expanding, so please check back for updates on international shipping options.

9. Can I return or exchange my order?

  • We strive for your complete satisfaction. If you are not satisfied with your order, please contact our customer support team within 7 days of receiving it, and we will work with you to find a suitable solution.

10. How can I reach your customer support team? - You can contact our customer support team via email at [support@blackandblanc.com] or through our Contact Us page on the website. We're here to assist you with any questions or concerns you may have.

If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We're here to make your shopping experience with BlackandBlanc as enjoyable as possible!