Returns, Refunds & Amendments

Last updated: 29 October 2026

At a glance

  • Returns accepted within 7 days of delivery on non-perishable items.
  • Returns are free: we collect the item at no cost to you, anywhere in the UAE.
  • Refunds go to your original payment method, issued within 5–10 working days of us receiving the item.
  • Fresh flowers, cakes and opened food can't be returned, but if something is wrong we remake, replace or refund it — we never ask for flowers back.
  • Changes or cancellations: any time before we start making your order, with a full refund.

What you can return

You can return non-perishable items within 7 days of delivery, for any reason. These include vases, candles and diffusers, sealed chocolates, hamper items and gift accessories. Items must be unused, in their original packaging and in the condition you received them.

What can't be returned, and what we do instead

Fresh flowers, plants, cakes and opened food or chocolates are perishable, so they can't be returned. We stand behind them instead:

  • If something is wrong: send us one photograph and tell us what is wrong. We remake it and bring it today if there is still time, remake it for a day you choose, or refund what you paid — you choose.
  • Freshness promise: your flowers will look their best for at least five days with the care instructions followed. If they don't, we replace them.
  • Time limits for telling us: flowers, within 7 days; cakes and food, by the end of the day after delivery; balloons, on the day. Outside these, ask us anyway.

How to start a return

  1. Message us on WhatsApp at +971 58 800 8032 or email info@blackandblanc-fleur.com with your order number and the item you're returning.
  2. We confirm your return and arrange a free collection at a time that suits you.
  3. Once the item reaches us and we've checked it, we issue your refund.

Refunds

  • Refunds are made only to the original method of payment (card, Apple Pay, Google Pay, Tabby or Tamara).
  • We issue the refund within 5–10 working days of receiving the returned item. Your bank or payment provider may take a few more days to show it.
  • For a perishable item that arrived wrong, we start the refund the same day you ask — nothing needs to come back.
  • We refund the full price you paid. If the return is because of our mistake, we also refund the delivery charge.

Return costs

Returns are free. We collect the item from you at no charge, anywhere in the UAE.

Delivery charges

  • Delivery within Dubai is free.
  • Delivery to the other emirates is AED 49, shown at checkout.

Changing or cancelling an order

  • Before we start making it — change or cancel anything, with a full refund to your original payment method.
  • Once it is made — we can't change the items, but usually still the address, the time or the card message. Ask us; we will try.
  • Once it has left with the driver — we can redirect it if the driver hasn't arrived yet. Tell us quickly.

The full details are in our Refund policy.

Contact

Quick answers

Yes. Non-perishable items — vases, candles and diffusers, sealed chocolates, hamper items and gift accessories — can be returned within 7 days of delivery, unused and in their original packaging.

Nobody but us. Returns are free: we collect the item from you anywhere in the UAE at no charge.

Message us on WhatsApp at +971 58 800 8032 or email info@blackandblanc-fleur.com with your order number. We confirm and arrange a free collection.

We refund to your original payment method within 5–10 working days of receiving the item. Your bank may take a few more days to show it.

Fresh flowers, plants, cakes and food are perishable, so we never ask you to send them back. If something arrives damaged or wrong, or your flowers don't last five days with the care instructions followed, send us one photo and we remake, replace or refund it. Tell us within 7 days of delivery for flowers, by the end of the next day for cakes and food, and on the day of delivery for balloons.

Yes. Any time before your arrangement is made, you can change or cancel it. Once it has been made the items can't change, but the delivery address, time and card message usually still can. Once it is out for delivery, we can redirect it to a new address. Message us on WhatsApp at +971 58 800 8032 with your order number.