Terms and Conditions of Business

Our terms are published in one place: Terms & Conditions.

That page covers who we are, what flowers are, sizes, substitutions, delivery, what happens if something is wrong, changes and cancellations, refunds and store credit, orders placed through marketplaces, and how to reach us. It replaces every earlier version of this page.

The version of the terms that applies to your order is the one published on the day you ordered.